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Explore More. The Ombudsman will look in particular at: What is the procedure in the practice? Is it appropriate? Has it been followed? What can the Ombudsman do? The Ombudsman can: Refer back to the practice if they consider more can be done.
Provide quick intervention where appropriate - on further questioning this appears to mean they will telephone the practice with a suggestion as to the way forward, in a similar way to the way in which the Dental Complaints Service sometimes operates. Investigate if they consider more could be achieved. Make recommendations to organisations to put things right for the patient and for the future. Share this article Share. Write a review Average rating:.
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Those dentists working in the NHS are doing more and more private dentistry and more patients are having more complex work done. The General Dental Council GDC said it dealt with 2, complaints against dentists last year, of which were deemed to be about their fitness to practice. Most complaints are settled but full disciplinary hearings have doubled in three years, from 31 in to 64 in The number of dentists struck off trebled over the same period from five to A spokeswoman for the GDC said poor treatment, fraud and unjust claims for payment were the commonest findings against dentists.
Kevin Lewis, the director of Dental Protection, which insures 70 per cent of dentists in England against malpractice claims, said: "Hearings before the GDC have gone through the roof. A decade ago there were 10 days of hearings a year. Now there are days a year and the disciplinary panels are sitting at weekends to get through the cases. The commonest claims were for root treatments that didn't work or crowns and bridges that broke, accounting for 40 per cent of the total.
More than twice as many claims are made against dentists as against doctors he said. Today, when you have parted with hundreds of pounds, you are going to be less forgiving. The rise in damages claims had been driven by firms such as the Dental Law Partnership, which operates on a no-win, no-fee basis.
Dentistry in Britain is the most expensive in Europe, according to a nine-country survey for the European Commission. Maria Pulgar was born with damaged teeth caused by antibiotics her mother took in pregnancy. Her front set were discoloured and the enamel riddled with tiny holes, but they were strengthened 10 years ago with veneers. When her NHS dentist suggested the veneers needed replacing, she was thrilled.
I have a deep complex about my teeth and all my life I have been covering my mouth when I smiled. It is very difficult. But the procedure went disastrously wrong when the dentist drilled through to the dentine underneath the enamel, leaving her teeth acutely sensitive. Now she is looking for a dentist to repair her six upper front teeth. You can find our Community Guidelines in full here. Want to discuss real-world problems, be involved in the most engaging discussions and hear from the journalists?
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Clarisse Loughrey. Ed Cumming. If you want to complain about NHS dental treatment, you should make your complaint directly to your dentist. Feedback and complaints about the NHS in England. Complaining to NHS England. Contact information for NHS England. Information leaflets about 'putting things right'. Putting things right - raising a concern about the NHS.
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Every NHS dental practice must have one. If you would prefer not to complain directly to the dental practice, you can complain to the NHS in your region. The easiest way to resolve the issue would be to contact the practice, who may be able to resolve this with you straight away.
A private dentist should have their own complaints procedure, so if you're not satisfied after an informal approach you can ask for the complaints procedure. If you have made a formal complaint to the private dental practice and the issue has still not been resolved, you can contact the Dental Complaints Service DCS who can help resolve complaints about private dental treatment.
The DCS offers an impartial, free service to help private dental patients and dental professionals to resolve dental care complaints efficiently and fairly. If you are looking for an apology, a refund or contribution to the cost of further treatment, the DCS will be able to deal with your complaint. However, the DCS cannot deal with claims for compensation, or with complaints about dental plans.
If the private treatment you received was though a dental plan, you will need to contact your plan provider who will have its own complaints process. If you have made a formal complaint to your NHS dental practice or the NHS in your region about dental treatment you received on the NHS and feel that it has not been resolved, you can refer the issue to the ombudsman for your region:.
The ombudsman can act as an independent referee in complaints where administrative or service failures have occurred. Once the ombudsman has determined whether it can deal with your complaint, it will investigate the issue and provide you with a resolution within 12 months. If the problem is so serious that you believe the dental professional could be a risk to other patients, you should contact the General Dental Council GDC. The GDC does not get involved in complaints that are being managed locally, does not resolve complaints and does not award compensation.
You can visit their website if you want to report your dentist. The GDC will take action if a dental professional's ability, behaviour or health means it's not suitable for them to continue working. The CQC doesn't settle individual disputes, but your feedback will help it decide whether to investigate the dental practice in question.
If you've had poor treatment from a private, or NHS dentist a final option may be to file a personal injury claim. This may be necessary if you require remedial work but have lost confidence in your dentist. To claim more than this, you'll need to use the fast track court proceedings which can be costly and time consuming. In Scotland and Northern Ireland, the small claims court cannot be used to claim personal injury compensation at all. If you're filing a personal injury claim in Scotland or Northern Ireland, contact a solicitor for advice on how to begin proceedings.
Healthwatch England is an independent consumer champion that gathers and represents the public's view on health and social care in England. Skip to main content Skip to footer. NHS Dental Services. How to complain about your dentist. NHS dental services in England If you want to complain about NHS dental treatment, you should make your complaint directly to your dentist.
Breadcrumb Information for patients How to complain about your dentist. Got a question? Resources for practices Dental patient factsheet England: Help with health costs guides HC11 Wales: Help with health costs guides Help with health costs in Wales Read more.